Just about all companies today tout customer satisfaction as a key priority. Businesses in every industry invite feedback, solicit ratings and encourage both praise and
Year: 2020
A Crash Course in Machine Learning
How Machine Learning Enriches Customer Feedback The terms “machine learning” and “AI” are being used more frequently. They are two terms that are often used
Mastering the Mystery of YELP Reviews
Many businesses have a love/hate relationship with Yelp. They love it when Yelp appears to be working to promote them. But they hate how fickle
A Quick Response to Google Reviews Pays Off
Customer reviews posted on a business’ Google profile have become critical marketing collateral. This is especially true for local search. The top three or four
June 20 – Who Are Your First Responders for Customer Care?
Who Are Your First Responders for Customer Care? The term “first responder” has gained a high-level of respect. It doesn’t single out a particular type
Customer Communication: The Key to Who Survives the Economic Crisis
The Key to Who Survives the Economic Crisis What will the “new normal” look like? That’s the big unanswered question. There may be some who
4 Key Strategies for Businesses Transitioning Out of Lockdown
4 Key Strategies for Businesses Transitioning Out of Lockdown We may not be there yet, but the time is coming when businesses will reopen, and
March – The Age of Going Viral – The Good and the Very, Very Bad
The Age of Going Viral – The Good and the Very, Very Bad With all the coverage of the coronavirus, it got me thinking about
The Importance of Responding Quickly to Customer Feedback
Customer feedback can be negative or positive. Regardless of which it is, the customer has taken the time to express their opinion to you. If
Are Customer Service Response Rates Hurting Your Business
What Happens When a Customer’s Request or Complaint Is Ignored? Speed and convenience are both highly valued by today’s consumers. We want it fast, and
The diminishing value of Customer Surveys -Survey Fatigue – It’s Real
Survey Fatigue – It’s Real It’s something everyone can relate to – SURVEY REQUESTS. It’s impossible to avoid them. Whether you do business in person or online,
