What Happens When a Customer’s Request or Complaint Is Ignored? Speed and convenience are both highly valued by today’s consumers. We want it fast, and we want it easy. In 2011, Oracle reported that 50 percent of consumers gave a brand just one week to respond to an inquiry before they stop doing business with … Continue reading Are Customer Service Response Rates Hurting Your Business
Survey Fatigue - It's Real It's something everyone can relate to - SURVEY REQUESTS. It's impossible to avoid them. Whether you do business in person or online, survey requests are inescapable. They clutter receipts, flood inboxes, and popup on websites. Even routine doctor visits are followed up with a request to fill out a survey. Intense competition across all … Continue reading The diminishing value of Customer Surveys -Survey Fatigue – It’s Real
Listen to your Customers 