What Happens When a Customer’s Request or Complaint Is Ignored?
Customer Relationship Management in the Digital Age
Poor Response Rates Harm a Business
- 66% of consumers care more about the experience than price.
- 56% of customers will boycott a business when they experience poor customer service.
- people tell an average of 15 others about their bad experiences.
- 67% of customer turnover could be prevented by handling the issue instead of ignoring it.