Customers Aren’t Buying the “Higher Than Normal Call Volumes” Excuse

Am I the only one? I think not.  It seems the greeting of “higher than normal call volumes” is the perfunctory standard greeting these days when you call a customer service department.  Is it really “higher than normal” if that’s the only response customers ever hear? Even when customers knew that the pandemic was wreaking … Continue reading Customers Aren’t Buying the “Higher Than Normal Call Volumes” Excuse