Am I the only one? I think not. It seems the greeting of “higher than normal call volumes” is the perfunctory standard greeting these days

Listening to customers has never been more important. Guest-Note ushers in a new and better way for businesses to manage the increased volume of customer feedback. Guest-Note is a New SaaS platform that helps businesses better serve and address the needs of their customers.
Am I the only one? I think not. It seems the greeting of “higher than normal call volumes” is the perfunctory standard greeting these days
Yes, the COVID pandemic is still affecting business operations almost a year after the initial shutdown in the U.S. If you’re a hospital struggling to
Just about all companies today tout customer satisfaction as a key priority. Businesses in every industry invite feedback, solicit ratings and encourage both praise and
How Machine Learning Enriches Customer Feedback The terms “machine learning” and “AI” are being used more frequently. They are two terms that are often used
Many businesses have a love/hate relationship with Yelp. They love it when Yelp appears to be working to promote them. But they hate how fickle
Customer reviews posted on a business’ Google profile have become critical marketing collateral. This is especially true for local search. The top three or four
Who Are Your First Responders for Customer Care? The term “first responder” has gained a high-level of respect. It doesn’t single out a particular type
The Key to Who Survives the Economic Crisis What will the “new normal” look like? That’s the big unanswered question. There may be some who
4 Key Strategies for Businesses Transitioning Out of Lockdown We may not be there yet, but the time is coming when businesses will reopen, and
The Age of Going Viral – The Good and the Very, Very Bad With all the coverage of the coronavirus, it got me thinking about
Customer feedback can be negative or positive. Regardless of which it is, the customer has taken the time to express their opinion to you. If
What Happens When a Customer’s Request or Complaint Is Ignored? Speed and convenience are both highly valued by today’s consumers. We want it fast, and
Survey Fatigue – It’s Real It’s something everyone can relate to – SURVEY REQUESTS. It’s impossible to avoid them. Whether you do business in person or online,