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Listen to your Customers

Listen to your Customers

Listening to customers has never been more important. Guest-Note ushers in a new and better way for businesses to manage the increased volume of customer feedback. Guest-Note is a New SaaS platform that helps businesses better serve and address the needs of their customers.

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Customers Aren’t Buying the “Higher Than Normal Call Volumes” Excuse

February 12, 2021 The Customer Advocate

Am I the only one? I think not.  It seems the greeting of “higher than normal call volumes” is the perfunctory standard greeting these days

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Consumers Are Tired of COVID as an Excuse for Poor Service

January 17, 2021 The Customer Advocate

Yes, the COVID pandemic is still affecting business operations almost a year after the initial shutdown in the U.S. If you’re a hospital struggling to

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It’s All About Relationship

December 13, 2020 The Customer Advocate

Just about all companies today tout customer satisfaction as a key priority. Businesses in every industry invite feedback, solicit ratings and encourage both praise and

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A Crash Course in Machine Learning

September 25, 2020 The Customer Advocate

How Machine Learning Enriches Customer Feedback The terms “machine learning” and “AI” are being used more frequently. They are two terms that are often used

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Mastering the Mystery of YELP Reviews

August 17, 2020 The Customer Advocate

Many businesses have a love/hate relationship with Yelp. They love it when Yelp appears to be working to promote them. But they hate how fickle

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A Quick Response to Google Reviews Pays Off

July 20, 2020 The Customer Advocate

Customer reviews posted on a business’ Google profile have become critical marketing collateral. This is especially true for local search. The top three or four

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June 20 – Who Are Your First Responders for Customer Care?

June 10, 2020 The Customer Advocate

Who Are Your First Responders for Customer Care? The term “first responder” has gained a high-level of respect. It doesn’t single out a particular type

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Customer Communication: The Key to Who Survives the Economic Crisis

May 26, 2020 The Customer Advocate

The Key to Who Survives the Economic Crisis What will the “new normal” look like? That’s the big unanswered question. There may be some who

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4 Key Strategies for Businesses Transitioning Out of Lockdown

April 20, 2020 The Customer Advocate

4 Key Strategies for Businesses Transitioning Out of Lockdown We may not be there yet, but the time is coming when businesses will reopen, and

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March – The Age of Going Viral – The Good and the Very, Very Bad

March 6, 2020 The Customer Advocate

The Age of Going Viral – The Good and the Very, Very Bad With all the coverage of the coronavirus, it got me thinking about

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The Importance of Responding Quickly to Customer Feedback

February 10, 2020 The Customer Advocate

Customer feedback can be negative or positive. Regardless of which it is, the customer has taken the time to express their opinion to you. If

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Are Customer Service Response Rates Hurting Your Business

January 28, 2020 The Customer Advocate

What Happens When a Customer’s Request or Complaint Is Ignored? Speed and convenience are both highly valued by today’s consumers. We want it fast, and

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The diminishing value of Customer Surveys -Survey Fatigue – It’s Real

January 22, 2020 The Customer Advocate

Survey Fatigue – It’s Real It’s something everyone can relate to – SURVEY REQUESTS.  It’s impossible to avoid them. Whether you do business in person or online,

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