Customer Connection Specialist

The Customer Advocate

We are a nation of service providers. Since the mid 1960’s jobs in service-related businesses have overshadowed manufacturing jobs in excess of 500%.

I started Sinclair Customer Metrics in 1987 to help companies measure Service and incorporate service metrics as part of their KPI measures. Armed with the knowledge gained over 30 years of helping Fortune 100 companies improve their customer service, I have engineered the Ultimate Customer Connection Tool – Guest-Note.com Today, consumers have an ever-growing number of channels to communicate through. This can be difficult for businesses to keep up with.

Guest-Note is built to help businesses easily manage all those channels and communicate effectively with their customers.