Who Are Your First Responders for Customer Care? The term “first responder” has gained a high-level of respect. It doesn’t single out a particular type
Tag: Marketing
Customer Communication: The Key to Who Survives the Economic Crisis
The Key to Who Survives the Economic Crisis What will the “new normal” look like? That’s the big unanswered question. There may be some who
The Importance of Responding Quickly to Customer Feedback
Customer feedback can be negative or positive. Regardless of which it is, the customer has taken the time to express their opinion to you. If
Are Customer Service Response Rates Hurting Your Business
What Happens When a Customer’s Request or Complaint Is Ignored? Speed and convenience are both highly valued by today’s consumers. We want it fast, and
The diminishing value of Customer Surveys -Survey Fatigue – It’s Real
Survey Fatigue – It’s Real It’s something everyone can relate to – SURVEY REQUESTS. It’s impossible to avoid them. Whether you do business in person or online,
