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Listen to your Customers

Listen to your Customers

Listening to customers has never been more important. Guest-Note ushers in a new and better way for businesses to manage the increased volume of customer feedback. Guest-Note is a New SaaS platform that helps businesses better serve and address the needs of their customers.

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June 20 – Who Are Your First Responders for Customer Care?

June 10, 2020 The Customer Advocate

Who Are Your First Responders for Customer Care? The term “first responder” has gained a high-level of respect. It doesn’t single out a particular type

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Customer Communication: The Key to Who Survives the Economic Crisis

May 26, 2020 The Customer Advocate

The Key to Who Survives the Economic Crisis What will the “new normal” look like? That’s the big unanswered question. There may be some who

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4 Key Strategies for Businesses Transitioning Out of Lockdown

April 20, 2020 The Customer Advocate

4 Key Strategies for Businesses Transitioning Out of Lockdown We may not be there yet, but the time is coming when businesses will reopen, and

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March – The Age of Going Viral – The Good and the Very, Very Bad

March 6, 2020 The Customer Advocate

The Age of Going Viral – The Good and the Very, Very Bad With all the coverage of the coronavirus, it got me thinking about

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The Importance of Responding Quickly to Customer Feedback

February 10, 2020 The Customer Advocate

Customer feedback can be negative or positive. Regardless of which it is, the customer has taken the time to express their opinion to you. If

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Are Customer Service Response Rates Hurting Your Business

January 28, 2020 The Customer Advocate

What Happens When a Customer’s Request or Complaint Is Ignored? Speed and convenience are both highly valued by today’s consumers. We want it fast, and

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