Who Are Your First Responders for Customer Care? The term “first responder” has gained a high-level of respect. It doesn’t single out a particular type
Tag: Satisfaction
Customer Communication: The Key to Who Survives the Economic Crisis
The Key to Who Survives the Economic Crisis What will the “new normal” look like? That’s the big unanswered question. There may be some who
4 Key Strategies for Businesses Transitioning Out of Lockdown
4 Key Strategies for Businesses Transitioning Out of Lockdown We may not be there yet, but the time is coming when businesses will reopen, and
March – The Age of Going Viral – The Good and the Very, Very Bad
The Age of Going Viral – The Good and the Very, Very Bad With all the coverage of the coronavirus, it got me thinking about
The Importance of Responding Quickly to Customer Feedback
Customer feedback can be negative or positive. Regardless of which it is, the customer has taken the time to express their opinion to you. If
Are Customer Service Response Rates Hurting Your Business
What Happens When a Customer’s Request or Complaint Is Ignored? Speed and convenience are both highly valued by today’s consumers. We want it fast, and
